JB Hunter e-Learning courses currently use some content that requires Adobe Flash Player to display some interactive content and Oracle Java to report your progress back to our student management system.

Firstly you need to have Flash and Java installed and enabled. If none of the links below help you, or you don’t see the settings as described, you may have to install the packages themselves from the links below.  These are trusted sites from the software companies themselves. Never install programs from an email link.

FLASH

JAVA

Please see below links for your particular situation if just installing doesn’t work.

Windows

Mac

Android  Ios (iphone/ipad ) or Windows Phone

Due to some of the courses using Flash content, we unfortunately do not support mobile devices at the moment. Please use a Desktop or Laptop Computer.

Troubleshooting the Flash Player for the Mac

If content or pictures are not showing or the pages are blank, it may be that flash is either not installed or needs upgrading. Click on your browser below to follow the process of troubleshooting (other browsers such as opera may or may not work, testing not done)

Safari | Chrome | Firefox

 Safari

Check Safari version on your Mac

Before you start, check the version of Safari running on your Mac. To display the version number, choose Safari > About Safari. Different versions of the browser have different instructions


For macOS X 10.10 and 10.11, and macOS 10.12

 

  • Open Safari, and choose Safari > Preferences.
  • Note: If you are viewing Safari in full-screen mode, mouse over the top of the browser screen to see the menu.
  • Click the Security tab. Ensure that Enable JavaScript and Allow Plug-ins are selected.
  • security tab mac os
  • Click Plug-in Settings.
  • Select Adobe Flash Player.
    flash player settings
  • From the “When visiting other websites menu”, choose “On”, and then click “Done”
  • For each website appearing in “Currently Open Websites”, choose “On” in the menu on the right.


For macOS X 10.8 and 10.9

    • Open Safari, and choose Safari > Preferences.
      new_safari_preferences

Note: If you are viewing Safari in full-screen mode, mouse over the top of the browser screen to see the menu.

    • Click the Security tab. Ensure that Enable JavaScript and Allow Plug-ins are selected. Click Manage Website Settings
      security-tab
    • Select Adobe Flash Player
    • From the “When visiting other websites” menu, choose “Allow”

 


For Mac OS X 10.6 and 10.7

    • Choose Safari > Preferences.
      Choose Safari > Preferences
      * Note: If you are viewing Safari in full-screen mode, hover mouse over the top of the browser screen to see the menu
    • In the Security tab, make sure that “Allow Java” and “Allow All Other Plug-ins” are enabled

enable flash plugin

  • Close the Preferences window.

Chrome

Depending on your version of Chrome, you may have the following on your address bar:

Click on the “i” in the circle and you will see a dropdown menu:

ChromeDropdown

Check that Java and Flash are both allowed.

For older versions, you may need to follow the instructions below. We recommend you update anyway.

  • Type chrome://settings/content in the Chrome address bar
  • On the “Content settings” screen, find the Flash Player listing: Check the status
  • Select “Allow sites to run Flash”, and then click “Done”
  • The Flash section of the Content settings screen
  • To manage Flash Player settings by site, click “Manage exceptions”
  • Click “Manage exceptions” to manage Flash Player settings on a per-site basis
  • On the “Flash exceptions” screen, enter the website domain and then choose “Allow”
  • When finished adding sites, click “Done”
  • Close the “Content settings” screen

Firefox

  • Choose Firefox > Tools > Add-ons
  • Open the “Add-ons” dialog box
  • Select “Plugins”
  • In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) & check the status that appears to the right of the plug-in name.
  • Shockwave Flash is disabled
  • Select “Always Activate”
  • Enable the plug-in
  • Close the dialog box

Java

If none of the above works check java and download an updated version if nessisary