Fault Finding Customer Access Network (CAN)

Price: $785.00 (GST Exempt)
Duration: 3 day(s)
ICTTEN303 - Locate, identify and rectify recurrent network faults
Prerequisites: Nil

$785.00 (GST Exempt)

This course provides learners with the skills and knowledge required to locate and identify cable system faults in communications cables at enterprise and customer premises sites. The cable types may be telecommunications, voice or data cabling.

On successful completion, learners will be able to:

  • Prepare for fault finding activity
  • Conduct activities for recurrent network fault finding
  • Report on fault findings and solutions





Upon successful completion of this training program, you will awarded the following unit(s) of competency:
ICTTEN303 – Locate, identify and rectify recurrent network faults

Course information

Fault Finding on the Customer Access Network course (CAN)

  • Basic electrical theory
  • Introduction to fault finding
  • Fault finding in the customer access network
  • Performance requirements
  • Test equipment and calibration

Tasks or duties to learn

  • Discuss faults with clients
  • Test telecommunications networks to identify faults
  • Identify and rectify recurrent faults
  • Conduct and report on a fault-finding task in a telecommunications network for a range of faults
  • Use systematic and logical fault-finding techniques in telecommunications networks and field testing procedures to particular workplace situations
  • Comply with all related work health and safety (WHS) requirements and work practices
  • notify customer when work has been complete and obtain sign off

Knowledge to gain from this course

  • Outline application of Ohm’s law, impedance and reactance formulas to solve alternating current (AC) electrical problems when diagnosing faults
  • Summarise behaviour of faulty network elements, including symptoms and impact on network
  • Clarify interpretation of test results and network element/system specifications
  • Outline the operation and purpose of testing equipment
  • Explain the operation of transformers
  • Provide a summary of telecommunications networks
  • Describe performance testing and fault-finding techniques of telecommunications networks
  • Summarise systematic and logical fault-finding
  • Describe types of power sources used in telecommunications networks
Dates & Locations

Our locations include Sydney, Brisbane, Melbourne, Newcastle, Adelaide, Darwin, Perth and other major regional centres throughout Australia. In-house training is available on request.

Course Enquiry


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Terms & Conditions

Student handbook

Before enroling learners are expected to download and read the Student Handbook here to gain a comprehensive understanding of training with JB Hunter including the following policies and procedures:

  • Privacy
  • Harassment, discrimination and bullying
  • Safety
  • Enrolment
  • Learner support
  • Course delivery
  • Appeals, complaints and grievances
  • Cancellations
  • Contacts

Course cancellations and changes

JB Hunter reserves the right to cancel, postpone or alter the dates and/or times of any course. Trading terms seven (7) days. Any debt collection fees incurred will be added to the balance of the account.
Transfer & cancellation fees apply.
Only one transfer allowed per booking.

Cancellation Fees

On confirmed receipt of written notice from the client:

  • 11+ business days prior to course commencement – cancellation fee 10%, transfer fee 5%
  • 6-10 business days prior to course commencement – cancellation fee 25%, transfer fee 12.5%
  • 3-5 business days prior to course commencement – cancellation Fee 50%, transfer fee 25%
  • 0-2 business days prior to course commencement OR non-attendance – cancellation fee 100%, no transfers
  • Cancellation after being granted a previous transfer – minimum cancellation fee 25%


Transfer and cancellation fees are based on the full standard course price – any discounts or subsidies offered will no longer apply.

Please Note: If you make a booking, any cancellation or non-attendance at that course may incur the fees outlined above.