Fault Finding Customer Access Network (CAN)

Price: $785.00 (GST Exempt)
Duration: 3 days
ICTTEN303 - Locate, identify and rectify recurrent network faults
Prerequisites: Nil

$785.00 (GST Exempt)

This course provides learners with the skills and knowledge required to locate and identify cable system faults in communications cables at enterprise and customer premises sites. The cable types may be telecommunications, voice or data cabling.

On successful completion, learners will be able to:

  • Prepare for fault finding activity
  • Conduct activities for recurrent network fault finding
  • Report on fault findings and solutions


WHAT YOU NEED TO BRING to your Fault Finding on the Customer Access Network course

  • Proof of identity to show your instructor – this can be either a current driver’s licence, passport or company photo ID
  • Enclosed shoes or safety boots
  • Appropriate work attire – long sleeve shirt and pants
  • Safety glasses

Upon successful completion of this training program, you will awarded the following unit(s) of competency:
ICTTEN303 – Locate, identify and rectify recurrent network faults

Course information

Fault Finding on the Customer Access Network course (CAN)

  • Basic electrical theory
  • Introduction to fault finding
  • Fault finding in the customer access network
  • Performance requirements
  • Test equipment and calibration

Tasks or duties to learn

  • Discuss faults with clients
  • Test telecommunications networks to identify faults
  • Identify and rectify recurrent faults
  • Conduct and report on a fault-finding task in a telecommunications network for a range of faults
  • Use systematic and logical fault-finding techniques in telecommunications networks and field testing procedures to particular workplace situations
  • Comply with all related work health and safety (WHS) requirements and work practices
  • notify customer when work has been complete and obtain sign off

Knowledge to gain from this course

  • Outline application of Ohm’s law, impedance and reactance formulas to solve alternating current (AC) electrical problems when diagnosing faults
  • Summarise behaviour of faulty network elements, including symptoms and impact on network
  • Clarify interpretation of test results and network element/system specifications
  • Outline the operation and purpose of testing equipment
  • Explain the operation of transformers
  • Provide a summary of telecommunications networks
  • Describe performance testing and fault-finding techniques of telecommunications networks
  • Summarise systematic and logical fault-finding
  • Describe types of power sources used in telecommunications networks
Dates & Locations

Our locations include Sydney, Brisbane, Melbourne, Newcastle, Adelaide, Darwin, Perth and other major regional centres throughout Australia. In-house training is available on request.

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Terms & Conditions

Student handbook

Before enroling learners are expected to download and read the Student Handbook here to gain a comprehensive understanding of training with JB Hunter including the following policies and procedures:

  • Privacy
  • Harassment, discrimination and bullying
  • Safety
  • Enrolment
  • Learner support
  • Course delivery
  • Appeals, complaints and grievances
  • Cancellations
  • Contacts

Terms and Conditions

For information on JB Hunter’s Terms and Conditions and any fees and charges that might apply please download and read this document.