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Already working in a contact centre and wanting to advance your career?
The BSB30215 Certificate III in Customer Engagement will set you apart as an agent of excellence. At the end of this course you will have developed the core skills required to work within a call centre environment, including exceptional customer service, understanding products and services, using business systems and working within a team.
This program has been developed in conjunction with industry leaders to incorporate the latest in best practice and industry standards. Training includes workplace based scenarios where you will apply your new found knowledge and skills straight away.
For more information and to book into this course please visit our sister site: JB Hunter Academy https://www.jbhunteracademy.edu.au/bsb30215-certificate-iii-customer-engagement/
Upon successful completion of this training program, you will awarded the following unit(s) of competency:
Our locations include Sydney, Brisbane, Melbourne, Newcastle, Adelaide, Darwin, Perth and other major regional centres throughout Australia. In-house training is available on request.
Before enroling learners are expected to download and read the Student Handbook here to gain a comprehensive understanding of training with JB Hunter including the following policies and procedures:
For information on JB Hunter’s Terms and Conditions and any fees and charges that might apply please download and read this document.