BSB30120 – Certificate III in Business (Specialising in Customer Engagement)
BSB30120 Certificate III in Business (Specialising in Customer Engagement)
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Online TrainingStart and study anytime, on any device. Our online delivery lets your people utilise their time effectively to study. |
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Who is suitable for this course?
Starting a new career is an exciting time in every person’s life. Finding the right elements for that career can be challenging. The Certificate III in Business (Specialising in Customer Engagement) qualification is an important step in this journey.
This qualification is designed for new entrant workers or those wishing to transition to a new career as a customer service representative. You will develop customer engagement and business skills to perform a range of customer interfacing, support and operational tasks under a traineeship arrangement with your employer. Upon successful completion, you will be awarded a nationally accredited qualification. The Certificate III in Business (Specialising in Customer Engagement) is also recommended for existing customer service representatives seeking to validate their experience through a formal qualification.
This course is designed to give participants an understanding of being a professional in the workplace and addresses:
- Organising work priorities
- Workplace health and safety in a business environment
- Using inclusive and sustainable work practices
- Communicating in a business environment
- Applying critical thinking to problem solving
- Delivering customer experience
- Promoting products and services
For more information and to book into this course please visit our sister site: JB Hunter Academy
Prerequisites
There are no pre-requisites for this qualification, however students must be employed in a business environment.
Certification
BSB30120 Certificate III in Business (Specialising in Customer Engagement)
Professional Fundamentals
- BSBPEF301 Organise personal work prioties
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBSUS211 Participate in sustainable work practices
Business Communication
- BSBWRT311 Write simple documents
- BSBTEC302 Design and produce spreadsheets
Effective Problem Solving
- BSBXCM301 Engage in workplace communication
- BSBCRT311 Apply critical thinking skills in a team environment
The Customer Experience
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
Promote Products and Services
- SIRXPDK001 Advise on products and services
- SIRXMKT001 Support marketing and promotional activities
Dates & Locations
This course is designed to be delivered over twelve months, with online learning and assessment completed in the workplace.
Terms & Conditions
STUDENT HANDBOOK
Before enroling learners are expected to download and read the Student Handbook here to gain a comprehensive understanding of training with JB Hunter including the following policies and procedures:
- Privacy
- Harassment, discrimination and bullying
- Safety
- Enrolment
- Learner support
- Course delivery
- Appeals, complaints and grievances
- Cancellations
- Contacts
TERMS AND CONDITIONS
For information on JB Hunter’s Terms and Conditions and any fees and charges that might apply please download and read this document.
