BSB30120 – Certificate III in Business (Specialising in Customer Engagement)

Price: Ring 1800 672 933 for a quote
Duration: Self-paced|Varies
Prerequisites: Nil

Ring 1800 672 933 for a quote

Starting a new career is an exciting time in every person’s life. Finding the right elements for that career can be challenging. The Certificate III in Business (Specialising in Customer Engagement) qualification is an important step in this journey.

This qualification is designed for new entrant workers or those wishing to transition to a new career as a customer service representative. You will develop customer engagement and business skills to perform a range of customer interfacing, support and operational tasks under a traineeship arrangement with your employer. Upon successful completion, you will be awarded a nationally accredited qualification. The Certificate III in Business (Specialising in Customer Engagement) is also recommended for existing customer service representatives seeking to validate their experience through a formal qualification.

For more information and to book into this course please visit our sister site: JB Hunter Academy

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Upon successful completion of this training program, you will awarded the following unit(s) of competency:

Dates & Locations

Our locations include Sydney, Brisbane, Melbourne, Newcastle, Adelaide, Darwin, Perth and other major regional centres throughout Australia. In-house training is available on request.

Course Enquiry


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Terms & Conditions


Before enroling learners are expected to download and read the Student Handbook here to gain a comprehensive understanding of training with JB Hunter including the following policies and procedures:

  • Privacy
  • Harassment, discrimination and bullying
  • Safety
  • Enrolment
  • Learner support
  • Course delivery
  • Appeals, complaints and grievances
  • Cancellations
  • Contacts


For information on JB Hunter’s Terms and Conditions and any fees and charges that might apply please download and read this document.