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Starting a new career is an exciting time in every person’s life. Finding the right elements for that career can be challenging. The Certificate III in Business (Specialising in Customer Engagement) qualification is an important step in this journey.
This qualification is designed for new entrant workers or those wishing to transition to a new career as a customer service representative. You will develop customer engagement and business skills to perform a range of customer interfacing, support and operational tasks under a traineeship arrangement with your employer. Upon successful completion, you will be awarded a nationally accredited qualification. The Certificate III in Business (Specialising in Customer Engagement) is also recommended for existing customer service representatives seeking to validate their experience through a formal qualification.
This course is designed to give participants an understanding of being a professional in the workplace and addresses:
For more information and to book into this course please visit our sister site: JB Hunter Academy
There are no pre-requisites for this qualification, however students must be employed in a business environment.
Effective Problem Solving
The Customer Experience
Promote Products and Services
This course is designed to be delivered over twelve months, with online learning and assessment completed in the workplace.
Before enroling learners are expected to download and read the Student Handbook here to gain a comprehensive understanding of training with JB Hunter including the following policies and procedures:
For information on JB Hunter’s Terms and Conditions and any fees and charges that might apply please download and read this document.