Frequently Asked Questions:


How should I prepare for an online course?

We advise you to prepare by reading all the orientation material provided to you by JB Hunter to ensure you are familiar with what content will be covered in the course, as well as any requirements or expectations of you. It is also important to consider how you best learn – if you are someone who does their best work early in the morning in a quiet environment, you should aim to create a similar time and environment to complete the online course.

How long will it take me to complete an online course?

Everyone will complete the online course at their own pace. You should always give yourself adequate time to complete an online course so you have a strong grasp on the content before your face-to-face training and assessment.

I can't seem to move on from a slide even though I've read the content. What do I do?

Make sure you check that you have opened and read all content on the slide, as that is the only way to move forward to the next one. There may have been a pop-up window or hover-over text you accidentally missed.

Are there any assessments in an online course? 

Yes. Every module, or topic within the course, will have a short assessment at the end to check your level of understanding as you go. These assessments are not meant to be lengthy or extremely difficult – they provide you with an opportunity to work out where you are at and whether there is anything you do not quite understand.

 How many times can I attempt an assessment?

You have three attempts for each assessment. If you still do not pass the assessment on your third attempt, you will be locked out of the course.

What if I don't pass an assessment?

If you have been locked out of the course as you have failed to pass an assessment three times, you must contact JB Hunter Technology’s support team so they can talk you through where the errors are being made. Our priority is always for you to get the most out of your learning, and we are here to help you.

What do I do if I have a technical issue?

First, try the steps outlined on the troubleshooting page. JB Hunter has a team of support people available for you both by phone and email for any issues with our online courses. Please contact or 1800 672 933 weekdays from 8:30am – 5:00pm AEST. 

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