Troubleshooting for Mac Destops and Laptop

We usally find the issues are either the flash player or java not being enabled, We recommend checking your flash player frist by following the steps below:

Troubleshooting the Flash Player

(If content or pictures are not showing or pages blank) it may be that flash is either not installed or needs upgrading. Click on your browser below to follow the process of troubleshooting (other browsers such as opera may or may not work, testing not done)

Safari | Chrome | Firefox

 Safari

Check Safari version on your Mac

Before you start, check the version of Safari running on your Mac. To display the version number, choose Safari > About Safari. Different versions of the browser have different instructions


For macOS X 10.10 and 10.11, and macOS 10.12

 

  • Open Safari, and choose Safari > Preferences.safari-preferences
  • Note: If you are viewing Safari in full-screen mode, mouse over the top of the browser screen to see the menu.
  • Click the Security tab. Ensure that Enable JavaScript and Allow Plug-ins are selected.security tab mac os
  • Click Plug-in Settings.
  • Select Adobe Flash Player.
    flash  player settings
  • From the When visiting other websites menu, choose On, and then click Done.
  • For each website appearing in Currently Open Websites, choose On in the menu on the right. 
    flash player step 2

For macOS X 10.8 and 10.9

    • Open Safari, and choose Safari > Preferences.
      new_safari_preferences

Note: If you are viewing Safari in full-screen mode, mouse over the top of the browser screen to see the menu.

    • Click the Security tab. Ensure that Enable JavaScript and Allow Plug-ins are selected. Click Manage Website Settings
      security-tab
    • Select Adobe Flash Player
    • From the When visiting other websites menu, choose Allow.
      adobe-flash-player-settings

 


For Mac OS X 10.6 and 10.7

    • Choose Safari > Preferences.
      Choose Safari > Preferences
      * Note: If you are viewing Safari in full-screen mode, mouse over the top of the browser screen to see the menu.
    • In the Security tab, make sure that Allow Java and Allow All Other Plug-ins are enabled.

enable flash plugin

  • Close the Preferences window.

Chrome

Depending on your version of Chrome, you may have the following on your address bar:

Screen Shot 2017-11-27 at 10.00.56 am

Click on the "i" in the circle and you will see a dropdown menu:

ChromeDropdown

Check that Java and Flash are both allowed.

Older versions, you may need to do below. We recommend you update anyway.

  • Type chrome://settings/content in the Chrome address bar
  • On the Content settingsscreen, find the Flash Player listing: Check the status
  • Select Allow sites to run Flash, and then click Done
  • The Flash section of the Content settings screen
  • To manage Flash Player settings by site, click Manage exceptions
  • Click Manage exceptions to manage Flash Player settings on a per-site basis
  • On the Flash exceptions screen, enter the website domain and then choose Allow
  • When finished adding sites, click Done
  • Close the Content settings screen

Firefox

  • Choose Firefox > Tools > Add-ons
  • Open the Add-ons dialog box
  • Select Plugins
  • In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) & check the status that appears to the right of the plug-in name.
  • Shockwave Flash is disabled
  • Select Always Activate
  • Enable the plug-in
  • Close the dialog box

Java

If none of the above works check java and download an updated version if nessisary


Subscribe to our newsletter for the latest information on courses, news and announcements from us.